Thank you for shopping. Please read the following Return and Refund Policy carefully before making a purchase. This policy applies to all food products and skincare products sold on our website within Dubai.
We accept returns within 14 days from the date of delivery for food products and skincare products, provided they meet the following criteria:
1.2. Non-eligible Items
The following items are not eligible for return or refund:
1.3. Return Process
To initiate a return, please follow these steps:
1.4. Refund Options
Refunds for eligible returns will be issued in the following manner:
2.1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
2.2. Refund Processing Time
Once we receive and verify the returned item(s), we will process the refund within 7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
2.3. Non-refundable Charges
Please note that the following charges are non-refundable:
3.1. Accurate Information
It is your responsibility to provide accurate and up-to-date information during the purchase and return process, including your contact details, shipping address, and reason for return. Any delays or issues arising from incorrect information will not be our responsibility.
3.2. Return Shipping
You are responsible for the cost and arrangement of return shipping for eligible items. We recommend using a trackable shipping method to ensure the safe return of the item(s).
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team. We are available 24/7 to assist you.
Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version on our website.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund