Thank you for shopping. Please read the following Return and Refund Policy carefully before making a purchase. This policy applies to all food products and skincare products sold on our website within Dubai.
- Eligibility for Returns
We accept returns within 14 days from the date of delivery for food products and skincare products, provided they meet the following criteria:
- a) The item(s) must be unused, unopened, and in the same condition as received.
- b) The packaging of the item(s) must be intact and undamaged.
- c) The item(s) must have been purchased directly from our website.
1.2. Non-eligible Items
The following items are not eligible for return or refund:
- a) Perishable food products that have been opened or consumed.
- b) Skincare products that have been used, opened, or tampered with.
- c) Products that are personalized or made-to-order.
1.3. Return Process
To initiate a return, please follow these steps:
- a) Contact our customer support team within 14 days of receiving your order and provide them with your order details and reason for the return.
- b) Our customer support team will guide you through the return process, including providing you with the return address and any additional instructions.
- c) Pack the item(s) securely in their original packaging and ship them back to us using a trackable shipping method at your expense.
- d) Once we receive the returned item(s) and verify their eligibility, we will initiate the refund process.
1.4. Refund Options
Refunds for eligible returns will be issued in the following manner:
- a) For payments made via credit or debit cards, the refund will be processed back to the original payment method.
- b) If the original payment method is unavailable, we will provide you with store credit equal to the amount of the refund.
2.1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- a) The returned item(s) meet the criteria outlined in Section 1.1.
- b) The returned item(s) are received and inspected by our team.
2.2. Refund Processing Time
Once we receive and verify the returned item(s), we will process the refund within 7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
2.3. Non-refundable Charges
Please note that the following charges are non-refundable:
- a) Shipping charges (both initial and return shipping costs).
- b) Any applicable customs duties, taxes, or fees paid on the order.
- Customer Responsibilities
3.1. Accurate Information
It is your responsibility to provide accurate and up-to-date information during the purchase and return process, including your contact details, shipping address, and reason for return. Any delays or issues arising from incorrect information will not be our responsibility.
3.2. Return Shipping
You are responsible for the cost and arrangement of return shipping for eligible items. We recommend using a trackable shipping method to ensure the safe return of the item(s).
- Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team. We are available 24/7 to assist you.
Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version on our website.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund